Proposing can be risky, especially if it’s a surprise and you aren’t sure how she’ll respond to it. While you are hopeful that she’ll say yes and be as excited as you are, there is a chance that things may not work out as well as you wish.
In the event of an unsuccessful proposal, this can quickly spiral into a tricky situation. And when emotions are running high, it’s better to have a plan already in place for handling the engagement ring return.
In this write up, you will learn how to best respond if your proposal is rejected and the options you can consider when the need to return a diamond ring arises. Let’s jump right in…
Here is a list of topics we will be covering:
First of all, be courteous. Even if you feel angry and hurt, behaving in a bad manner will not make things better and you will likely regret any harsh actions later. The best thing to do is to be as understanding as possible and not further aggravate an awkward situation.
She probably feels bad about the situation already, and you may both need some time to work through things before speaking again. If need be, give yourself a few days to process things calmly before any future contact occurs.
If she says no right off the bat, the chances are good that she never accepted the jewelry and it is still in your possession. This is good, because it makes the returning process easier.
However, what if she kept the ring at the point of the proposal and comes to you after a few days to turn down the proposal? In my opinion, the decent thing for her to do is return the purchase to the buyer – you.
If she does not, explain that you would like the ring back as it represented an investment in your future as a couple which has now changed. If she still refuses, there may be some laws you can look into to get it back. For example, in most parts of the US, keeping the ring legally is contingent upon keeping an engagement and getting married.
Here, I do want to point out that if things do deteriorate to this extent, you may decide if you should just let go of the whole experience and move on. If you do continue to pursue the ring return idea, it may create more hurt feelings and problems down the road.
While sales policies may vary from one vendor to another, most jewelry stores offer some form of return or exchange policy for engagement rings that are purchased within a certain time frame (typically 30 days from the date of delivery). Here is a list of retailers and their corresponding sales policies:
Tiffany & Co – 30 days exchange only if accompanied by a sales receipt.
Cartier – 14 days refund or exchange policy.
Zales – 30 days refund period and 60 days exchange policy.
Helzberg – Refund or exchange within 30 days of purchase.
Jared – Return or exchange your item at any Jared store for up to 30 days after purchase.
James Allen – 30 days, for a full refund or exchange with free covered shipping.
White Flash – 30 days return and 1 year buyback program with free return FedEx label.
Blue Nile – 30 days no questions asked return period via mail.
Brian Gavin – 15 days from purchase, less the cost of shipping and insurance.
Personally speaking, I only recommend buying from retailers that offer a no-question asked refund/return policy instead of those that only offer an exchange/credit policy.
Now, I do want to point out that these policies may sound similar but they are vastly different.
A 100% refund or return guarantee means that you are able to get your money back with no strings attached. These are usually offered by retailers who fully stand behind their products and have the interest of the consumer at heart.
On the other hand, an exchange or credit policy means that your money is locked in by the vendor. For whatever reason that you are unhappy with (or need to return) the purchase, you can’t get your money back and will be forced to make another purchase with them.
The bottom line is, if you aren’t sure about the success of your proposal, it is important for you to plan ahead and check out the return policy on engagement rings offered by the store.
Depending on where you buy the ring from, the actual return process may differ. If you are unsure, it is best to call or inquire about the store’s return policy directly.
As a general guide, here is a list of things that most stores will require when making a return:
In essence, you should keep everything that you have at the point of purchase in a safe place and don’t lose any items that came with the purchase. The more paperwork and original documentation you have, the easier it is for you to make the return.
A layout of items I received when I bought a diamond ring from JamesAllen.com.
Personally speaking, I’ve made countless purchases for mystery shopping purposes across many different online vendors and the return process isn’t that hard. Using a ring I purchased from James Allen as an example, the first thing to do is to get in touch with their support via live chat to get a return shipping label and case number.
Following that, I was also given the instructions to pack the ring box, engagement ring and GIA grading certificate into a FedEx shipping box and to ring up the FedEx courier to pick up the parcel.
Here, I do want to point out that I didn’t have to return the packaging box, appraisal documents, hearts and arrows viewing scope, cleaning cloth and everything else you saw in the photograph above.
Basically, James Allen only required me to mail back the important things and they were cool with letting me keep the rest of the stuff (probably because the shipping costs would have been higher!).
If your diamond ring cannot be returned, there are several alternatives you may want to consider:
Enhance your success rate when proposing with a beautiful engagement ring.
Having to return a diamond ring is never a pleasant prospect and it can be very stressful especially if you have to deal with a broken engagement at the same time. That’s why you should never rush into a purchase and why the fine print/disclaimers matter.
Remember, different jewelers may have different definitions of what their return policy is. If you are unsure, always ask and make sure you get things down in writing. Besides a return policy, you may also want to pay attention to any upgrade policy that the vendor may offer if you intend to trade-up your diamond ring in the future.
In conclusion, getting turned down can be difficult. But when you plan ahead, you will have a little more peace of mind going into the proposing stage. Think of it this way. If she reacts differently than what you hope, at least you can still recoup the financial investment that was made into the engagement ring.
As always, feel free to get in touch if you need help or have any further questions. Good luck!