Excel Diamonds Review
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The following review examines what it’s like to shop for an engagement ring at Excel Diamonds, one of the most popular online diamond stores.
Basic Facts About ExcelDiamonds.com
Excel Diamonds is a family establishment spanning over four generations and boasts itself as one of the better customer services in the industry. This New York based company offers thousands of finely cut diamonds at very friendly prices.
As with most family based businesses, the reputation for quality is stellar and many previous customers have poured praise for the company’s unrivaled service.
Product Range Offered By Excel Diamonds
They specialize in diamond jewelry, with one of the largest selection of loose diamonds you will find. These include a huge variety of fancy shapes such as the princess cut, emerald cut, trilliant cut and many others. Here, I do want to point out that the majority of vendors do not sell GIA certified trilliant cut diamonds but Excel Diamonds offers them for sale.
Their main product range includes several categories of rings and loose diamonds with designs made for wedding, engagement, eternity, and anniversary gifts. One aspect which distinguishes them from their competition is their superb craftsmanship in their jewelry pieces and this is evident in the raving reviews many of their customers have left them.
How to Shop For Your Diamond at ExcelDiamonds.com
There are several ways you can shop for your ideal diamond at ExcelDiamonds.com. For people who are looking for unique, custom designs, you can choose to work with a dedicated support representative (email contact is readily available on website) to help guide you through the entire process of selecting a ring.
For people who are not sure what they are looking for, the representative will also come in handy here. Let them suggest the best possible diamond selection and quality based on your personal needs. When the legwork is done, you can then come up with your ring design with the help of the ‘create your ring’ tool.
Another way to shop is by using their search feature to select a pre-set diamond piece within a price range of your budget. You can begin with a general search by using a category (wedding rings, anniversary, earrings, etc), stone shape, or setting style. Thereafter, you can further sort your search results by popularity, price, or a sub category like accent rings or solitaire engagement rings.
On the whole, the website has a pleasant and professional interface. ExcelDiamonds.com also provides information and the tools that you need to make your shopping a memorable experience.
Review of Their Customer Service
Shopping for beautiful bridal jewelry online
ExcelDiamonds.com has a solid reputation to protect and therefore, they will go out of the way to keep customers happy. Besides the dedicated customer representatives, there is additional support through live chat and direct phone contact.
The 30-day money back guarantee allows customers to return the merchandise for a 100 percent refund on standard items like pre-set rings as well as loose diamonds. For custom-made rings, you will get a 70 percent refund only. Also, do take note that special orders are not refundable and you should double check the terms before committing to a purchase.
Here’s a tip for people who intend to shop at Excel Diamonds. When you opt-in to the company’s email list, you can receive the latest discount offers and special sale deals. So, even if you are just looking around at the moment, it might be a good idea to subscribe as they do run occasional promotions to get you more savings.
At the point of writing this review, a 15 percent discount is offered for any diamond setting purchase when you bundle it with a loose diamond. While that might not seem a lot (for a $1,000 setting, you save $150), you can use this additional money for a nice meal at a restaurant.
Shipping is free via FedEx or UPS for purchases above $800 and every package in transit is insured. They also offer a lifetime upgrade policy for all diamonds purchased from their store. This is great for couples who want to start small and return for future upgrades of their diamond jewelry when they can afford it.
Conclusion of Our Review on Excel Diamonds
If you’re looking for unique ring designs or a specific fancy cut diamond, Excel Diamonds will be a good place to start browsing. You will also be pleased to know that they have wallet-friendly prices (slightly higher than most online sites but still reasonable in my opinion).
Do note that the website doesn’t display optical performance data (like the ASET or Idealscope images) for their diamond listings by default. However, the last time I checked with their customer support is that you could request a call-in of a diamond found in their inventory. Once the diamond is sent to their premises, you can get them to capture the scope images and do a physical examination on your behalf.
p.s. Do take note that this service might not be entirely free. If they have to “import” or ship the diamond to their premises for an inspection, you are expected to bear the shipping and insurance costs involved.
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2 Comments
Don’t buy from Excel Diamonds. The Tiffany replica looks like a cheap knife edge setting. Upon trying to return the cheap setting, Baruch or Berry gave me such a run around to return the setting and to refund my $3000 CAD. I ended up just disputing the charges with my credit card company. Save yourself the frustration.
Sorry to hear about your troubles and thank you for sharing your story with us. Excel Diamonds is a pretty reliable company and I’m not sure what went wrong there.